I let them know I'm about to loose my job due to this it's making me look like I'm playing around at home and not working. Finally I get my people at work to test my speeds, or lack thereof.
meanwhile I'm spending hours in between on the phone with reps and in store. They then said oh we can rest your Internet it should work better.
After that They upgraded my plan so I could get "better signal" knowing the towers are down. Finely I told them I'm not leaving untill they return it,I sat there plugged in my work computer. Wtf do you mean they told me well does it make calls? SMH really TMobile. When I tried to tell them the new phone won't even connect they tried to tell me it's promotional I can't return it. They lost my sim card to my phone and the connector. I upgraded my plan, I bought a new devise, the new devise didn't work, I had to be at the store 4 hours when I was supposed to be working. I have been through so much with not getting sufficient speeds to be able to work. As of recently I want nothing to do with these people they are scamming us. I would tell everyone " I'm never going to cheat on them"I really loved the customer support. I was a huge fan of TMobile up untill 4 months ago. I just think most customers would welcome a little more honesty.īut we should remember that t-mo is a German company, and we are just the rubes in their global marketing strategy. They are doing a number of great things which could change or “disrupt" their industry. On the other hand, if they leveled with us, then I would rather stick with them and watch them become the Number One Telco in America. If they always lie about the status of their network, then people will not be inclined to stay with them. #4- it is in the interest of t-mo to tell us EXACTLY what they are doing…(obviously not the case in Thaddeus’s and many others situation). If the customer does not feel that the company is being honest or giving them a square deal, they will look elsewhere…. #3- what generates customer loyalty is mutual respect, trust, and consideration. #2- or do they think they can follow the business model of comcast,(promise them anything but give them Arpegge) and still succeed? #1- does corporate realize that many of their best clients understand what they are doing ? When Starlink (elon musk) comes to town, global internet will kick all three telcos out of their complacency. They should not be pissing on our backs and calling it rain. The biggest value these forums have is hearing the first-hand experiences of others, so much appreciation for your contribution. ive only had this device for one week and it is very much going back to the, And of all of us: to which he said “well we are trying to improve our towers”. so i asked then what was the point of being sold such a useless device. i was told that because the “tower that my device was connecting too had so much traffic, that was slowing down my speeds and i should wait for a less trafficed time to use my mobile hotspot to see improvement”. so after an hour on hold for a specialist technician, i get the most BS in 5 minutes i could have been told since the begining to avoid all this mess. neither my account has been updated to show i have 100gb or has the speed improved. well its been a couple days and i saw that the mobile hotspot connects to a city that isnt where i live. then when i went to get it fixed i was duped into uping the Gigs to 6 from 2 because “it will help me work from home better” >surejan.gif< then when i saw how slow the connection still was, the associate over the phone convinced me that what i really needed to have more bandwidth is to get the 100Gig package because that “makes more sense”. The sales associate attached the mobile hotspot to my tablet so the wifi was slow to begin with since the tablet only offers 3G speeds. The service repair individual was as helpful as the newbie that sold me the device initially. They offered NO solutions other than to try and sell me another plane-with a limited bandwidth of 4g hot spot. But the hot spot is ridiculously slow now.
Now it is USELESS! So slow, in fact, that I cannot even load the gmail in under ten minutes on my Chromebook or laptop. The device hot spot was CLEARLY very quick and reliable months ago. T-mobile customer service me around with this.